Emergency Response Systems

With an increased public awareness and heightened concerns over emergency call handling, enterprises and governments at all levels are required to address multi-line telephone system (MLTS) 911 call handling with greater efficiency. The requirements needed to comply with the E-911 legislative requirements can be summarized as the ability to:

  • Initiate and recognize a 911 call within the MLTS
  • Route the 911 calls externally to defined PSAP without interference of the call
  • Obtain a location identifier and call back telephone number from where the calls originated (through the PSAP)
  • Respond to a 911 call and dispatch Emergency Services to the exact location
  • Locate the caller in distress quickly, and within the premises from where the 911 call originated

These requirements translate into resilient and robust solutions that must:

  • Be cognizant of all telephone appliances' locations and movements, which could be utilized to place a 911 call
  • Detect a 911 call and place it on the designated 911 reserved communication port(s)
  • Detect the origin of a 911 call within the building
  • Never intercept or interfere with the 911 call as it progresses to the outside network
  • Pass the necessary call information out to the PSAP for correlation of the call / caller information to an origin address and location
  • Deliver to the PSAP moves, adds and changes (MACs) information 24/7 at designated times
  • Provide facilities for access to call tracing
  • Provide capabilities for custom reporting of calls, transactions and updates to the PSAP

Mitel is committed to enhancing emergency call handling and notification and has developed complete solutions addressing the needs for the small, medium and large enterprises. Mitel TDM and IP telephony platforms combined with Mitel Emergency Response Adviser deliver powerful, end-to-end emergency call handling solutions.


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