Call Accounting

Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution, and can optionally be integrated with Mitel Contact Center Management. Robust and reliable, it enables you to monitor and control telecommunication costs and give you a true picture of how much money is being spent and who is spending it.

Call Accounting enables you to:

  • Monitor usage and establish call patterns for departments and work groups
  • Track, report, and control telecommunication costs
  • Perform cost recovery and carrier bill reconciliation
  • Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance

Two optional modules are available with Call Accounting:

  • Subscriber Services – enables you to charge back departments, employees, and customers using markup or discount pricing.
  • Traffic Analysis – helps you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.

Benefits

With Call Accounting you will be able to:

  • Incorporate data from multiple telephone systems to get the "big picture"
  • Manage call flow and schedule staff when they are needed
  • Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills
  • Know the availability of your employees, who they are speaking with, and how long they have been talking
  • Resolve misuse of the telephone system
  • Produce flexible rate tables that are tailored to the organization

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