Unified Communicator Express

Mitel® Unified Communicator® Express (UCX) is a lightweight, serverless unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration.

UCX provides an innovative telephony toolbar GUI that allows users to manage the functionality of their Mitel IP Phone with speed and ease – directly from the Microsoft Windows® taskbar on their PC desktop.

UCX is supported on Mitel Communications Director (MCD) or Mitel 5000 Communications Platform (CP). And now, UCX is available free for every user!

UCX Softphone

UCX Softphone provides the productivity enhancing capabilities of UCX but is aimed at mobile or remote workers, enabling them to become more accessible to customers, management, and their co-workers regardless of location. UCX Softphone is currently only available with MCD.

Product Key Features:

  • Simple to Use
    UCX provides an innovative telephony toolbar GUI that allows users to manage the functionality of their Mitel IP Phone or softphone with speed and ease – directly from the Windows taskbar on their PC desktop. With features such as click-to-dial, caller line ID pop-up, and single-click conference / transfer, UCX simplifies routine communications and helps users maximize their operational efficiency. UCX can be deployed both as a desk phone companion, and as a softphone, so users who require both capabilities can move seamlessly between environments without any additional training.
  • Flexible Deployment Options
    UCX offers a wide range of flexible deployment options increasing the target market for UCX. Designed for easy configuration and installation, UCX provides IT personnel with a number of implementation options – from simple end-user downloads to larger-scale pull or pushed-based mass deployment.

    UCX release 3.0 also adds support for thin client environments that include Microsoft Windows Server® 2008 SP2 Terminal Service environment and Sun Ray™ (Sun Ray 2 client).
  • Flexibility for Mobile and Remote Workers
    UCX Softphone improves the effectiveness and productivity of mobile and remote workers, enabling them to become more accessible to customers, management and their co-workers regardless of location. Road warriors and teleworkers can enjoy the same intuitive communications management from a remote PC or laptop using the UCX Softphone. When remotely connected to the MCD via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network.
  • Enhanced Integration and Increased Productivity
    UCX provides out-of-the-box integration with Outlook, including search-and-dial Outlook contacts from the telephony toolbar, auto open a contact record based on incoming caller line ID, and creating a new Outlook task from an incoming call. By tightly integrating with Outlook, UCX ensures that businesses maximize the ROI of their existing IT investments as they deploy UC solutions. Building on the integration with Outlook, UCX allows users to access, search and dial corporate contacts from Microsoft Active Directory® or Lightweight Directory Access Protocol (LDAP) directories. Additionally, users can perform a Windows desktop search to locate documents, e-mails, and corresponding records based on the incoming caller ID – either automatically or at the click of a button. By integrating widely-used applications with a single access point for all communications needs, UCX helps drive productivity improvements, while enhancing responsiveness to customers, suppliers and partners.
  • Low Cost of Ownership
    UCX is designed to allow small- and medium-sized businesses to take advantage of unified communication solutions without the need for an applications server, thereby simplifying implementation and maintenance, while reducing the overall solution cost. With UCX or UCX Softphone, users can leverage the built-in applications interface of their Mitel IP phone or softphone to interoperate with productivity tools such as Outlook. This maximizes their investment in Mitel and helps transform their business processes to create a more efficient work environment.

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