Presence, availability, and in-the-moment collaboration and decision-making are essential to doing business in an increasingly "flat world." Through unified communications and collaboration, information workers interact seamlessly across different communication devices and business applications, relying on technological convergence to IP-based systems. Working together, Mitel and Microsoft are enabling enterprises to evolve their communications platforms in a smooth, cost-effective manner — facilitating increased efficiency and productivity.
Mitel's MiVoice for Lync integrates Mitel's IP Communications Platform and rich voice applications with the Microsoft Lync client supporting presence and IM to provide the best of both worlds. With MiVoice for Lync, your employees gain access to a complete range of telephony features without having to leave their familiar Lync environment. And with mobility as a core component, it provides an in-office experience anywhere—on the road, at home or just down the corridor.
MiContact Center for Microsoft Lync is a true end to-end contact center today that utilizes both Microsoft back-office and desktop solutions. Our call control is natively delivered through the unified communications and Voice over IP architecture of the Microsoft Lync Server 2010/2013 platform and user accounts are managed through synchronization with Active Directory. Voice-based customer interactions are delivered to agents through the Lync client. An advanced IVR and multimedia capabilities are also supported. Reports are powered by SQL Server and Microsoft Reporting Services and delivered through Excel. On top of this, all real-time and management tools are based on familiar Microsoft Office applications making the Mitel solution intuitive and easy to learn.
To learn more, please visit www.mitel.com/microsoft
You already are familiar with Microsoft Skype for Business (formerly Lync) and use it for such functionality as IM and the presence tool for locating fellow employees. But when it comes to mission-critical voice, you need a solution that fits within your Microsoft framework, is reliable and doesn't introduce complexity.
MiVoice for Skype for Business does just that. It augments your Skype for Business capabilities with reliable voice and mobility. Best of all, it integrates seamlessly with Skype for Business—so seamlessly, in fact, that it's simply part of the Skype for Business client.
Through MiVoice your employees have access to the broadest range of communication features available, robust call control and support for a wide range of innovative desktop devices and applications. And it does it without the need to integrate third party components, so you avoid vendor sprawl and the complexity and costs associated with managing products from multiple vendors.
With MiVoice for Skype for Business, your employees do not have to leave their familiar Skype for Business environment to gain access to a complete range of telephony features.
MiVoice extends the Skype for Business client to Mitel voice call control features, such as click-to-call, incoming call device selection, and more. It includes in-call features like forward, transfer, and embedded conferencing and enables employees to with the ability to control their desk phones, mobile devices and move calls between those devices, all from within the Microsoft Skype for Business client.
And with mobility as a core component, it provides an in-office experience anywhere—on the road, at home, or just down the corridor.
With MiVoice for Skype for Business, you choose your deployment strategy, whether in a premises-based, cloud-based or hybrid deployment, for MiVoice for Skype for Business integrates with both premises-based and cloud-based Skype for Business or Lync implementations.
MiVoice for Skype for Business is built on the open, fully modular Mitel Freedom Architecture that is agnostic when it comes to third-party business applications and unified communications components. Mitel provides integration with the industry's most widely deployed back office applications, such as VMware, Hyper V and Salesforce.com, so that it fits within your chosen IT framework.