April 2017

BSB BUZZ

BSB Communications has been providing Telecommunication services for 33 years. Check out our new video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.


Carrier Connection

Introducing Carrier Connection

One of the many benefits of partnering with BSB Communications is that we are your Trusted Advisor or "One Hand to Shake" when it comes to all things Telecommunications! BSB Communications is an Authorized Agent that offers over 20 nationally recognized Telecommunication and Internet Providers.

Please contact us directly at No Charge and BSB will gather and provide multiple Voice, Data or Internet options for your business. Whether you are adding locations, installing a new Mitel phone system or simply requesting a quote, allow our Team to do all the hard work for you!

  • PRI
  • SIP Trunking
  • MPLS
  • Managed SDWAN
  • POTS

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Meet Our Newest Team Member!!

Michelle Dasher

I would like to formally introduce and send a warm welcome to Michelle Dasher to the BSB Family! She brings a wealth of Telecommunications knowledge to our Sales Team where she will be showcasing her skills as our newest Customer Advocate.

Michelle was raised in Waterford where she grew up playing competitive softball and basketball. Michelle was part of Michigan's 1st travel softball team where during her Sophomore year of high school her team reached #9 nationally! We are looking forward to her competitive spirit.

After graduating from Western Michigan University, Michelle began her Telco carrier working for Lucent Technologies where she first learned to be successful selling telecommunications. She was very successful holding many titles with multiple firms such as McLeod USA, PAETEC, Windstream and finally 123.net

Michelle has been happily married to Mike Dasher for 18 years and have two awesome children; a daughter Kylie who is 14 and loves to play soccer and a son Troy who is 12 and enjoys playing football and basketball. She lives in Clarkston on Greens Lake and enjoys spending her time with her family out on the lake or any activity outside.

We look forward to her many years of success at BSB Communications!


Lean How You Can Improve Today's Mobile Consumers' Customer Experience

Customer Experience
Read the Whitepaper: Delivering a Digital Customer Experience for Today's Mobile Consumer »

Deliver consistent experiences across SMS, email, web chat, social media, and web self-service. Don't just take our word for it:

  • 90% of consumers will always check a website before emailing or calling a company (source: Synthetix)
  • 25% of consumers utilize one to two channels when seeking customer care and 52% of consumers utilize three or four channels (source: Ovum)
  • 63% of online consumers said they were more likely to return to a website that offers live chat (source: Forrester)
  • 79% of customers that had a negative experience with a company told others about it (source: Harris Interactive)

Read More »


Software Assurance Corner

Software Assurance

Check out the latest Mitel Promotion…

…on upgrading your MiVoice Business (MCD/3300) to 8.0.

Now is the best time for Mitel's MiVoice Business clients to upgrade to release 8 and take advantage of the "Upgrade with Ease" program.

The desk phone is for business and a mobile phone is for everything else. At least that's the way it's always been. Enter, the 6900 series phones with one-touch mobile integrations. Now, you can move from your mobile device to your desk phone and back with the touch of a button. A desk phone that makes you more mobile, designed with mobile workers in mind. Seamless communications from Mitel that increases business productivity.

Now, existing Mitel MiVoice Business release 8 customers, or customers who upgrade to MiVoice Business release 8, can benefit from:

  • $500 Rebate to offset MiVoice Business release 8 upgraded labor/service costs when ordering a minimum of 20 6900-series phones.
  • Free 6900 4-year Extended Warranty (total 5 years warranty) illustrating Mitel's confidence in the quality of the 6900-series phones.

Accessory Offer including:

  • Free cordless handsets for all 6930s ordered.
  • Additional 20% off RFP12/DECT112 single cell DECT when you order a minimum 100 6900-series phones.
  • Free MiVoice Conference phone when you order 100 6900-series phones.
  • Waiver of the Software Assurance MiVoice Business Re-enlist fee, for those customers who have let MiVoice Business Software Assurance expire.

A Word From BSB's Telecom Ambassador

Written by Craig Hodges

Call accounting software collects and records call details, reporting on telecom usage, costs, and activity. Call accounting software is more important than ever, accomplishing many necessary tasks.

The most important job of call accounting software is notifying you if your system gets hacked. The software will alert you to abnormal calling patterns helping to prevent abuse such as toll fraud. See my past article on toll fraud:

Don't be the Victim of Toll Fraud

Dashboard

With the advent of SIP, call accounting software is a necessity. It can identify the peaks and valleys within call patterns, insuring you have the correct number of SIP trunks. This helps to reduce your overall costs, yet allows your calls to go through.

Another important use of call accounting software is allocating telecom costs among various departments within your organization. Tracking the number of calls each department places can allow for intra-company billing, ensuring each department pays for their usage.

Finally, call accounting software can also help measure employee productivity. The number and extension dialed, the time of the call, and call length can all be recorded. This information can be configured onto an innovative dashboard allowing you to quickly and easily view how productive your employees really are. Dashboards can be configured with a variety of graphs, call summaries or a feed of the details making it easy to decipher and to utilize the information.


BSB Communications Focused • Expertise • Results


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