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BSB Communications BSB Blast

BSB Blast March 2017


What's in a Name?

A little more than 33 years ago, a new telecommunications company was started…BSB Communications, Inc. From our humble beginnings (depicted in the photo), BSB has grown into a team of over 40 employees and a successful business that is respected by our customers, partners, and competitors.

Back before the internet, when registering a business name, one had to submit…

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Are you an Avaya customer or considering Avaya?
BSB is ready to help!

If you're an Avaya customer or were considering Avaya, BSB is ready to help.

With BSB, your investment is future-ready, even as you grow or shift between on-premises communications, cloud communications or a hybrid of the two. BSB offer's Mitel's expansive portfolio of customer experience, mobility and collaboration solutions provide a unified, comprehensive platform for your business communications – no matter what the future holds.

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The Online Webinar March 29th!

Hotel MGR is designed to manage workflow, maintenance duties and preventative maintenance to ensure standards are always met. Increasing staff productivity and efficiencies results in reduced labor and maintenance costs and improved guest service. As staff communication and guest satisfaction increases so do the hotels social media ratings.

Detailed analytics on recurring issues enabling hotels to identify trends in maintenance issues to ensure they are working with the best suppliers and equipment.

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Online Webinar March 29th!

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Just How Mobile Are You?

Mitel Phone Manager Mobile App

Mitel Phone Manager Mobile App

MiVoice Office 250 (5000)
Keeping employees connected- anytime, anywhere
Key Features:

  • Presence and Dynamic Extension Express control
  • Embedded SIP Softphone
  • Missed call, voicemail and chat notifications
  • Access to company directories and personal contacts
  • Chat with desktop or other mobile app users
  • Access to call history
  • Instant notifications of when colleagues are trying to contact you

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A Word From BSB's Telecom Ambassador
-Craig Hodges

A recent survey I read stated that in some market segments up to 60% of customers are not satisfied with their VoIP system and service. The same survey stated that, in these market segments, before the advent of VoIP, PBX customers were 90% satisfied.

Why the high level of satisfaction in the past? Mainly, it was due to having a telephony solution designed end-to-end, by a single manufacturer, supported by a local team of trained engineers who understood telephony.

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Telecom Ambassador

Software Assurance Corner


When upgrading to the latest version of MiVoice Office 250 (5000) 6.2 One of the key features was support for Mitel Phone Manager Mobile Client with Softphone App.

As part of this MiVoice Office 250 R6.2, last year Mitel introduced Phone Manager Release 4.3 and it's new 'Phone Manager Mobile' smartphone application (app) for Apple and Android devices.

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BSB's Business Buzz

The City of Wayne has partnered with BSB Communications since 2001. As the IT Director, my technology background helps me to say with confidence that BSB Communication's staff is the best in the business. Their experienced team has been invaluable in successfully completing many projects on time and within budget. Their support staff has been especially responsive when emergency situations happen.

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BSB Communications, Inc.
41150 Technology Park Dr, Suite 101
Sterling Heights, MI 48314
(586) 774-6000

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